Privacy Policy

Please read this privacy policy (“Privacy Policy”) carefully as it describes our collection, use, disclosure, retention and protection of your personal information.

This Privacy Policy applies to any website, application or service which references this Privacy Policy. Where you provide us with or we collect your personal information in any of the ways described below, you agree that we may collect, store and use it: (a) in order to perform our contractual obligations to you; (b) based on our legitimate interests for processing (i.e. for internal administrative purposes, data analytics and benchmarking, direct marketing, maintaining automated back-up systems or for the detection or prevention of crime); or (c) based on your consent, which you may withdraw at any time, as described in this Privacy Policy.

WHO WE ARE

This Privacy Policy applies to all products, applications and services offered by James Mossman and its affiliates, but excludes any products, applications or services that have separate privacy policies which do not incorporate this Privacy Policy.

HOW WE COLLECT INFORMATION

To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:

register to use our websites, applications or services; this may include your name (including business name), address, email address and telephone number. We may also ask you to provide additional information about your business and your preferences;
place an order using our websites, applications or services; this may include your name (including business name), address, contact (including telephone number and email address) and payment details;
complete online forms, take part in surveys, or participate in any other interactive areas that appear on our website or within our application or service;
interact with us using social media;
interact with us through chatbots;
provide your contact details to us when registering to use or accessing any websites, applications or services we make available or when you update those details; and
contact us offline, for example by telephone, fax, SMS, email or post. Please note that all telephonic calls made are recorded for quality and training purposes.
We will also collect your information where you only partially complete and/or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.

We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications or services. We may do this using cookies or similar technologies.

We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information, but in each case as permitted by applicable laws.

Providing us with information about others

If you provide us with personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws in relation to such disclosure. In so far as required by applicable data protection laws, you must ensure that you have provided the required notices and have obtained the individual’s explicit consent or otherwise have a legal basis to provide us with the information and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Privacy Policy.

HOW WE USE YOUR INFORMATION

To the extent permissible under applicable law, we use your information to:

provide any information and services that you have requested or any applications or services that you have ordered;
compare information for accuracy and to verify it with third parties;
provide, maintain, protect and improve any applications, products, services and information that you have requested from us;
manage and administer your use of applications, products and services you have asked us to provide;
manage our relationship with you (for example, customer services and support activities);
monitor, measure, improve and protect our content, website, applications and services and provide an enhanced, personal, user experience for you;
undertake internal testing of our website, applications, systems and services to test and improve their security, provision and performance, in which case, we would pseudonymise any information used for such purposes;
provide you with any information that we are required to send you to comply with our regulatory or legal obligations;
comply with any other of our regulatory or legal obligations;
detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise protect our legal rights;
contact you to see if you would like to take part in our customer research;
to monitor, carry out statistical analysis and benchmarking;
deliver targeted advertising, marketing or information to you;
deliver joint content and services with third parties with whom you have a separate relationship; and
provide you with location-based services.
We may monitor and record our communications with you, including e-mails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, and to meet our legal and regulatory obligations generally.

Data analytics, and benchmarking

We may use information generated and stored during your use of our services for our legitimate business interests to enable us to give you the best service and/or solutions and the best experience. This use of information might involve the use of statistical analysis, benchmarking, and forecasting services.

SHARING YOUR INFORMATION

We may share your information with:

any company within James Mossman and its affiliates;
our service providers and agents or third parties which process information on our behalf;
partners, including system implementers, resellers, value-added resellers, independent software vendors and developers;
third parties where you have a relationship with that third party and you have consented to us sending information;
third parties for marketing purposes;
credit reference and fraud prevention agencies;
Government bodies, regulators and any other third party necessary to meet legal and regulatory obligations;
law enforcement agencies;
any third party in the context of actual or threatened legal proceedings;
any third party in order to meet our legal and regulatory obligations;
professional advisors and auditors;
another organisation if we sell or buy any business or assets;
another organisation to whom we may transfer our agreement with you; and
Government departments where reporting is mandatory under applicable law.
We may share non-personally identifiable information about the use of our website, applications, products or services publicly or with third parties but this will not include information that can be used to identify you.

MARKETING

From time to time, we may use your information to contact you with details about our applications, products and services which we feel may be of interest to you. You have the right at any time to stop us from contacting you for marketing purposes.

YOUR INFORMATION AND YOUR RIGHTS

If you are based within the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:

the right to be told how we use your information and obtain access to your information;
the right to have your information rectified or erased or place restrictions on processing your information;
the right to object to the processing of your information;
the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible;
the right to withdraw consent;
the right to object to any decisions based on the automated processing of your personal data, including profiling; and
the right to lodge a complaint with the supervisory authority responsible for data protection matters.
If we hold any information about you which is incorrect or if there are any changes to your details, please let us know so that we can keep our records accurate and up to date. If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to provide you with access to all or parts of our website, applications, and services.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in accordance with our Data Retention, Marking and Destruction Policy or as otherwise permitted by applicable laws and regulations. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. However, we will not reduce your rights under this Privacy Policy.

SECURITY AND STORAGE OF INFORMATION

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, or damage. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website, applications, or services or to other websites, applications, and services via an internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of our websites, applications, or services please keep this password safe – we will not share this password with anyone.

If you believe your account has been compromised, please contact us.

TRANSFERS OUTSIDE OF THE EUROPEAN ECONOMIC AREA AND THE UK

Personal information in the European Union and the UK is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.

Our website and some of our applications or services or parts of them may also be hosted outside of the UK or the EEA. We may use service providers based outside of the EEA to help us provide our website, applications, and services to you. By using our website, products or services or by interacting with us in the ways described in this Privacy Policy, you consent to the transfer of your information outside the EEA in the circumstances set out in this Privacy Policy. If you do not want your information to be transferred outside the EEA you should not use our website, applications, or services.

OTHER SITES AND SOCIAL MEDIA

If you follow a link from our website, application, or service to another site or service, this Privacy Policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.

Our websites, applications, or services may enable you to share information with social media sites or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you. You should be able to manage your privacy settings from within your own third-party social media account(s) to manage what personal information you enable us to access from that account.

COOKIES, ANALYTICS AND TRAFFIC DATA

Cookies are small text files which are transferred from our websites, applications, or services and stored on your device. We use cookies to help us provide you with a personalised service and to help make our websites, applications, and services better for you.

We use different types of cookies including strictly necessary cookies, performance cookies and analytics technologies, functionality cookies, and IP Address, device tracking, and traffic data. You may be able to configure your browser or our website, application, or service to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, applications, or services.

FURTHER INFORMATION

If you have any queries about how we treat your information, the contents of this Privacy Policy, your rights under local law, how to update your records or how to obtain a copy of the information that we hold about you, please contact us.